|  This
section provides answers to our most frequently asked questions
- if you do not find what you are looking for here please email
us with your enquiry (Click
here
) or telephone
08709 220442.
UKTC Members - to start
using this benefit now use the log-in panel on the right hand
menu to go to the Member's Manual. Use your login username and
password which can be found on your welcome letter in your membership
pack.
PERSONAL
ANSWERING SERVICE
How does
it work?
When you are about to leave your phone unattended,
simply use call divert (available from BT at very minimal cost)
to redirect any incoming telephone calls to our answering service
(using a number that we will provide).
When a call comes in, it is answered in your companys name.
For example Thank
you for calling Bobs Decorating. How can we help you?
Lets say the caller will say they have seen your advert and
need a quotation. The
answering service will say something like Im
sorry, but there is no one here to deal with that at the moment.
If I can take your details, someone will call you back.
The persons details are taken and then relayed to the member
via a pager (supplied).
The potential customer
is much more likely to leave a message because they have spoken
to a real person at what they perceive to be your company.
What is
the cost?
There are two levels:
Basic answering is 9.99 + VAT per month
Structured Answering is 12.99 + VAT per month, and allows the
member to specify four questions (e.g. Name, Post code, telephone
and mobile).
Both options allow the call to be answered in your companys name
and both include a pager:
How do I
apply for the service?
We will send you some simple forms that require
your signature. Full
Terms and Conditions are supplied with these forms.
To request these forms with no obligation, please
Click here.
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INSURANCE BACKED GUARANTEE
GENERAL
What
trades are covered?
Cladding, Conservatories, Double Glazing, Fitted
Bathrooms, Fitted Bedrooms, Fitted Kitchens, Loft Conversions,
Roofing, House Extensions & Underpinning.
How long
will the IBG cover last?
Up to 10 years, but please check the guarantee
offered by your contractor, as the IBG will cover the same terms
and conditions.
What is
covered?
The terms and conditions of your contractors
guarantee are underwritten by the insurer. So, you will need to
read the guarantee issued by the contractor to find out what is
being guaranteed. Cover is for the FULL contract value on ALL
contracts. The policy will pay the customers claims for the costs
incurred in making good any defective workmanship and faulty materials
in cases where the installer has failed financially and is not
able to honour his own guarantee.
When would
I be able to claim on an IBG?
On the cessation of trade of your contractor
for any reason. Indemnity
is free of excess and claims are settled without a contribution
from the customer.
My Contractor
gives a guarantee, but not an IBG. Can I buy one from you?
Yes. In some instances this may be possible depending
on the size of the contract, length of the guarantee and the nature
of the work involved. However,
your contractor must be willing to co-operate with our administrators
in terms of financial stability and standard of workmanship
My
Contractor does not give a guarantee. Can I buy one from you?
No. The
IBG underwrites the contractors guarantee.
Who are the underwriters?
The IBG is underwritten by major insurers and the scheme is approved
by Councils, Local Authorities and Housing Associations.
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CONTRACTORS FAQS
I
would like to issue a guarantee.
Where do I start?
The contractors own written guarantee SUPPLIED or APPROVED by
us at no cost.
I am tendering
for a commercial contract and they are asking for a commercial
guarantee. Can you help?
Yes, please Click
here
for an individual
quotation?
How much do IBGs cost?
There are a variety of schemes and it will depend on what
you want to guarantee and how many IBGs you are likely to issue.
Please
Click
here
for more information
or an imformation pack. All premiums are subject to Insurance
Premium Tax.
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COMMERCIAL INSURANCE
What
sort of insurance can be arranged?
Buildings & Content
+ Plant, Stock
& Tools +
Contractors all risks
Employers & Public liability
+ Goods in
transit +
Household buildings Household contents
+ Motor trade
/Road risk +
Professional indemnity
As a member
of UKTC, what sort of premiums can I expect to pay?
Please note, discounts are available subject to members
supplying exactly the same information as that submitted to the
holding insurers and existing policies are being quoted at the
full insurance premium rate by the insurer concerned.
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BUILDING CONTRACTS
Why
do I need a contract?
A written contract sets out the responsibilities
of both parties to a particular transaction.
Should there be a dispute concerning the work, payment
or some other related problem, then the contract may be relied
upon as the basis for the transaction should the matter be referred
to court. The existence
of a contract means that both parties know exactly where they
stand, and this may prevent problems arising in the first place.
What should
be included in the contract?
A contract should set out exactly what is to
be included in the transaction; what the cost will be; when payment
should be made (including stage payments if any); when the work
should start; and when the work should finish.
Why should
I pay for a JCT contract when there is a free one on this site?
Apart from containing the necessary details of
the work, a JCT contract sets out the steps that will be adhered
to in the event of a dispute arising.
It makes provision for mediation and arbitration.
In the event that the dispute can not be settled by mediation,
then an independent arbitrator will be appointed by JCT at no
cost to either the builder or the employer.
Both parties have agreed in the contract to adhere to the
arbitrators decision. The
free contract does not have this facility.
What protection
does choosing a UKTC member give me?
UKTC members have passed four-fold vetting criteria.
They have agreed to comply with our code of conduct; have
provided three previous customer references that we have independently
verified;
What other
things should I consider when employing a tradesman?
Are they a member of a recognised trade body?
Do they have current public liability insurance?
Can they offer you an insurance-backed guarantee?
Can they show you examples of their work?
Or better still, can you visit a previous contract to inspect
the standard of their work?
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PARCEL DELIVERY
My parcels are heavier and of a different
shape to the ones outlined in the Member Guide. Can you still
help?
Yes. Please provide full details of the parcels you wish to send,
and our courier will provide you with a preferential quotation.
Please
Click
here
to submit your
Parcel Delivery requirements.
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ISO 9000, 2000 & 14001
How will ISO accreditation benefit my company? When putting contracts
out to tender, many large commercial organisation and government
bodies now stipulate ISO accreditation. Therefore, if your company
wants to move into that market sector, an ISO certificate may be
essential.
Why should I use the UKTC to deliver my ISO accreditation? Our consultants
simultaneously combine the compilation of the compilation of the
required manuals with the ISO assessment thereby saving you time
and reducing the time taken to undertake the audit. For example,
ISO 9000:2000 may be achieved in 30 days.
ISO 9000:2000
| Turnover |
Cost |
| |
|
| Up to 250,000 |
£950 |
| 250,000 to 1.5 Million |
£1,450 |
| 1.5 million to 3 Million |
£2,350 |
ISO 14001
| Turnover |
Cost |
| |
|
| Up to 250,000 |
£825 |
| 250,000 to 1.5 Million |
£1,150 |
| 1.5 million to 3 Million |
£1,750 |
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|
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